Special Notice: Air Conditioning Issues!
If your A/C is NOT working, please contact our office during business hours: 250-860-7368 – a reboot maybe required.
if you feel that this is an emergency and is after 7:30pm, then please call: 778-436-8769 for assistance
Frequently Asked Questions
Our office is located at 1668 Ellis Street, Unit 100, Kelowna, BC. Right on the corner of Ellis Street & Leon Avenue (1 block off the highway)
We are directly on the Corner – with the TD Bank, RBC Bank and Tonics Pub on the other 3 corners.
Access the office by using (One-Way) Leon Avenue via Pandosy Street heading South or Water street heading North off of Harvey Avenue (Hwy 97).
ALL check-ins are completed at the office.
- Please come here before attending the resort you booked.
- Phone ahead to check if your room is ready early or if you can fill in your forms and collect keys, park your vehicle and use resort amenities ahead of the gaining access to the suite.
- Please bring your vehicle details (plate, make, model), your government ID and your Credit Card.
- A $1K surety is taken at time of check in for ALL customers per suite booked.
Most suites have the Electronic – Schlage BE365 Lock. ( for Other locks: FAtco, Hormbill, EZY – please read further down in this section)
The key to gaining access to your suite is the personal dedicated key code given to you at time of check-in and on your check in Envelope and Documents.
- Although the Schlage lock used on most suites is electronic, it does have to be manually turned for Entry and Exit using the inner Key Knob.
- A second passage handle must also be turned to gain access after unlocking.
- If you have entered your code and the top light does not turn green and beep, it is most likely that you have entered the wrong keycode/sequence.
- A wrongly entered case you will get a red flash and 3 beeps. Please try again, but after 3 attempts the lock will be unusable for 1 minute.
If you have tried your code 3 times and it does NOT work please reach out to the office at 250-860-7368
If you enter the corect code turn the Key lock, and the lock just spins -(ie does not open up, but has flashed green), please call us immediately on the office or emergency number (778-436-8769) provided on your Check In documents, as it most likely means we need to put in a new battery.
To get in when this happens, please retry mulitple times (but still let us know)
HORNBILL Locks:
- UNLOCK: After your 4 digit PIN, please press the # key – the lock will automatically unlock.
2. LOCK: Press and hold the # key for 2 full seconds or until you hear it beep, the lock will then automatically lock itself
Factco and EZYset Locks:
- UNLOCK: Put in your 4 digit pin and then push the Fatco/Lock Button at the top – the lock will automatically unlock.
- LOCK: Press the Fatco/Lock button – the lock will automatically lock itslef.
Air Conditoning not performing as expected?
TV is not showing a Picture? or Can’t Get On to the Internet (it stopped working)?
HairDryer in Bathroom Suddenly stops working? – probably just the GFCI (ground fault circuit interrupter) –
You can find this switch in one of the bathrooms as they are connected for electrical issues of this type.
Unplug any items connected to the switches 1st, then Push the RESET button in, on the plug socket to make it live again for both connected bathrooms.
Please select the link to the appropriate page above for diagnosis and to get you going again. If your answers are not met, please call our office during business hours: 250-860-7368
Check out is as easy as 123:
1. Kindly take out garbage and recyclables, Leave Sheets on the Bed, Put dirty Towels in the Bathroom, Fill the Dishwasher but do NOT turn on.
2. Check the suite over for all your items, but please remember to Leave key fobs/keys on the kitchen counter (in envelope provided).
3. Lock up the suite and away you go.
Prior to Booking
Guest Numbers: Please book the number of Adults/Children you will have staying in each of the beds per bedrooms/dens as described in each suites advertisement up to the limits shown.
You may have extra guests on Sofa Beds at no cost as they may only be staying for selected dates and we cannot guarantee their comfort levels – You do NOT have to put this in the online form to secure the suite you have decided upon. We can only advertise for Max Beds capacity due to City of Kelowna Short-Term Rental Rules; Strata Rules & Bylaws.
Event Planning: DKRA are committed to offering relaxing friendly and family orientated suites where we operate. We encourage those coming to play golf, bringing the family, coming as a couple or as a group of couples to definitely stay with us, knowing that we enforce nuisance bylaws so that your stay with us is enjoyable. Due to operating in residential locations covered by Strata Rules, Regulations & Bylaws we encourage those booking to allow for all single adults to have their own bed and as such cannot guarantee acceptance for Party Type events such as Stag or Stagettes.
PETS: At this time, we can only accept up to one small breed dog in Predefined/Selected suites – please call in prior to booking so as to not be disappointed. Size and weight limits apply and all dogs must be under 15 inches in height and or 28 lbs in weight. We would love them all to be able to come with you, but a pet resort may be the best option so as to not be disappointed. We definitely allow per Canadian Law, all registered Guide Dogs for the blind, unfortunately therapy dogs do not qualify.
Unfortunately due to the allergic conditions of our guests, staff and owners, we cannot accept any booking with pets other than smaller breed dogs – cats cannot be accommodated even if in pet carriers.
IN SUITE:
We have included limited basic items to “get you going” this includes coffee, tissues, and other paper products, for a couple of days ONLY. There are Nearby Supermarkets for all extended stays product requirements. We do this to keep our costs as low as possible
Washing Pods are usually stored in a regular red Solo Cup on top of the washing machine/dryer or in the Laundry closet/cabinet.
Dishwashing Tabs: Provided for you under the kitchen sink.
Toilet Paper: Extra Rolls to be found in the bathroom vanity cupboards along with at least 1 hair dryer per suite (there are 2 bathrooms in most suites)
Paper Towel: 1 roll provided on Kitchen Counter. Facial Tissue Provided – at least 1 box per suite.
Booking & Cancellation Policies
TO BOOK, we require:
a 30% deposit of total booking using Credit Card – VISA / Mastercard (preferred).
remaining 70% deposit taken 60 days prior to arrival using original CC details on file.
Suites Cancellation Policy:
24hrs FREE cancellation after initial booking but only if booked direct with DKRA online or via telephone.
Cancelling with 60 days or more notification will incur $200+GST cancellation fee PER SUITE booked.
Cancellations between 30-60 days out will be subject to a fee of 30% of the total reservation cost.
Cancellations within 30 days are 100% NON refundable (per suite booked).
All other cancellations (boat slips/extra parking/etc. stalls are NON refundable after 24hrs of initial booking.
Planning your Trip or awaiting a friends arrival?
| Drive BC | Road Alerts | DriveBC | ||||
| Kelowna Airport | YLW – Flight Alerts | YWL |
Resort Address Locations
| Resort | Address | Strata Code |
| Casa Loma Lakeshore Resort | 2777 Casa Loma Road, West Kelowna BC V1Z 1T6 | KAS 468 |
| Charles M Suites | 559 Truswell Road, Kelowna BC, V1W 3K7 | n/a |
| Discovery Bay Resort | 1088 Sunset Drive, Kelowna BC, V1Y 9W1 | KAS 2503 |
| Pinnacle Pointe Resort (2xxx) | 1873 Country Club Drive, Kelowna BC, V1V 2R6 | KAS 3430 |
| Pinnacle Pointe Resort (1xxx) | 1875 Country Club Drive, Kelowna BC, V1V 2R6 | KAS 3430 |
| Playa Del Sol Resort | 654 Cook Road, Kelowna BC V1W 3G7 | KAS 3262 |
| Seclusion Bay | Seclusion Bay Road, West Kelowna BC V4T 1W5 | n/a |
| Sole Downtown | 1350 St. Paul Street, Kelowna BC V1W 3G7 | EPS 4599 |
| Sole Kelowna | 1290 St Paul Street, Kelowna BC V1Y 2C9 | EPS 2486 |
| Sunset Waterfront Resort | 1128 Sunset Drive, Kelowna BC V1Y 9W7 | KAS 2849 |
| Waterscapes – Herons 1 | 1083 Sunset Drive, Kelowna BC V1Y9Z1 | KAS 3589 |
| Waterscapes – Herons 2 | 1099 Sunset Drive, Kelowna BC V1Y 9Z2 | KAS 3589 |
| Waterscapes – Osprey 1 | 1089 Sunset Drive, Kelowna BC V1Y 9Z3 | KAS 3589 |
| Waterscapes – Osprey 2 | 1089 Sunset Drive, Kelowna BC V1Y 9Z4 | KAS 3589 |
| Waterscapes – Skye Tower | 1075 Sunset Drive, Kelowna BC V1Y 9Y9 | KAS 3589 |
Resort Amenities
| Amenities | Playa Del Sol: | Discovery Bay: | Sunset Waterfront: | Waterscapes: | Pinnacle Pointe: |
| Indoor Pool: | n/a | Open | Closed | n/a | n/a |
| Indoor Hot Tub: | n/a | Open | Open(Closed Mid June-July) | n/a | n/a |
| Outdoor Pool: | (Open) | (Open) | (Open) | (Open) | (Open) |
| Outdoor Hot Tub: | (Open) | (Open) | (Closed) | (Open) | (Openg) |
| Gymnasium: | Open | Open | Open | Open | Open |
| Amenities Room: | Closed | Open | Open | Open | Open |
Important Contacts
| Department | Season | Hours | Phone Number |
| After hours Emergencies ONLY | All Seasons | Text – 24 x 7 | (778) 436-8769 |
| Office | Summer Winter |
7 Days – 8am – 7pm Mon to Sat – 9am – 5pm |
(250) 860-7368 |
| Housekeeping Issues | Summer Winter |
7 Days – 9am – 7:30pm Mon to Fri – 11am – 4pm |
(250) 860-7368 |
Useful Information for your Trip
Tourism Kelowna – Local Events, attractions – Tourism
Kelowna News – Castanet – News for Kelowna – Castanet
Boating Information – Kelowna Boat Launch Information – Boat Launch
Life Emergencies
Ambulance
Fire – 911 or (112 – cell phone)
Police
Police non-emergency
350 Doyle Ave, Kelowna, BC V1Y 6V7 – 250-762-3300 – Kelowna RCMP
Kelowna Hospital
2268 Pandosy St, Kelowna, BC V1Y 1T2 – 1-888-877-4442 – Interior Health