Guest Help

Help & Useful Information

For Pinnacle Pointe Resort, please let us know your estimated time of arrival the day before arriving, this way we can have someone meet you at the resort instead of you having to come downtown. But please do let us know where you are coming from so we can best decide where to pick up keys from.

Please notify us of any delays you may experience as this may not only help you, but also you fellow guest who may not have cell service

Planning your Trip or awaiting a friends arrival?

Drive BC Road Alerts DriveBC
Kelowna Airport  YLW – Flight Alerts YWL

Frequently Asked Questions

***NEW*** Check-In Desk Location | All Resorts*

*except Pinnacle Pointe when appropriate

100 – 1668 Ellis Street (Cnr Ellis St. & Leon St.), Kelowna, BC, Canada. V1Y 0E1

Map link

There is ample street parking  for the few minutes it will take to pick up your keys/resort instructions. We will happily supply a quarter for the meter.

Ensure both the cable box and TV are turned on.

  • Ensure the right input by adjusting it using “INPUT/SOURCE” on your TV remote.
  • If your remote is not working please ensure that you have the correct setting selected.
  • For SHAW remotes “CBL”. For TELUS remotes “STB”.


  1. If you enter your x digit code and your door attempts to unlock (whrrrr!) but does not please pull the door towards you and re-enter your passcode simultaneously.
  2. If you make a mistake when entering your 4 digit – press the lock key to reset
  3. If you enter your 4 digit code and a long continuous beep is heard, wait 2 full minutes before retrying. (You have three attempts before a mandatory lock out is enabled – for security reasons)
  4. If you enter your code and nothing happens (no sounds or lock not engaging Whrrr!) please call us at the numbers below.

Check out is strictly 10:00 am, no exceptions.

    1. Ensure that all garbage is removed by placing it in the garbage  locations designated for your building:
      1. Sunset Waterfront Resort – chute by elevator or Lobby.
      2. Discovery Bay – Beside parkade entry roller door (North Building)
      3. Waterscapes Community – Lower level parkade structure (Skye Tower, Sunset Drive)
      4. Playa Del Sol – Chute by Elevators or Parking structure (lakeshore side)
      5. Pinnacle Pointe – Outside of main lobby entry in parking lot
    2. All dishes will need to be cleaned, or in the process of being cleaned (hit the go button on the dishwasher)
      1.  Kitchen Soap and Dishwashing tabs are provided.
    3. Please leave building entry fobs in the envelope provided on your kitchen counter.
      1. Text 250-317-1987 (Housekeeping)- with room code and departure time.

Please note: You do NOT need a fob to exit parking structures, door button located at exit points or automatic doors in place.

Resort Address Locations

Resort Address Strata Code
Charles M Suites 559 Trusswell Road, Kelowna BC, V1W 3K7 KAS xxxx
Discovery Bay Resort 1088 Sunset Drive, Kelowna BC, V1Y 9W1 KAS 2503
Herons 1 @ Waterscapes 1083 Sunset Drive, Kelowna BC V1Y9Z1 KAS 3589
Herons 2 @ Waterscapes 1099 Sunset Drive, Kelowna BC V1Y 9Z2 KAS 3589
Osprey 1 @ Waterscapes 1089 Sunset Drive, Kelowna BC V1Y 9Z3 KAS 3589
Playa Del Sol Resort 654 Cook Road, Kelowna BC V1W 3G7 KAS 3262
Pinnacle Pointe Resort (2xxx) 1873 Country Club Drive, Kelowna BC, V1V 2R6 KAS 3430
Pinnacle Pointe Resort (1xxx) 1875 Country Club Drive, Kelowna BC, V1V 2R6 KAS 3430
Sunset Waterfront Resort 1128 Sunset Drive, Kelowna BC V1Y 9W7 KAS 2849
Skye Tower @ Waterscapes 1075 Sunset Drive, Kelowna BC V1Y 9Y9 KAS 3589

Important Contacts

Department Season Hours Phone Number
After hours All Seasons 24 Hours (250) 575-1417
Office Summer
8am – 7pm
9am – 5pm
(250) 860-7368
Housekeeping Summer
9am – 7:30pm
9am – 4pm
(250) 317-1987

Useful Information for your Trip

Tourism Kelowna                 –                  Local Events, attractions                 –                  Tourism

Kelowna News                      –                  Castanet – News for Kelowna          –                  Castanet

Boating Information           –                  Kelowna Boat Launch Information –                Launch



Life Emergencies

Fire                                                                –        911 or (112 – cell phone)

Police non-emergency
350 Doyle Ave, Kelowna, BC V1Y 6V7         –        250-762-3300         –          Kelowna RCMP

Kelowna Hospital
2268 Pandosy St, Kelowna, BC V1Y 1T2     –        1-888-877-4442      –          Interior Health

Contact us via email for information: or start your suite search now!