Guest Help

————————— Updated March 30 2020 ——————————-


At present, we are asking all our guests to hold onto their bookings if more than 1 month in advance and especially for June, July & August 2020.

At this time, DKRA are only accepting/taking 30% deposits for upcoming bookings (no matter when booked:  2019 or early 2020) and will NOT collect the remaining 70% of the booking fee until a couple of days prior to your arrival. 100% of your booking must be paid prior to picking up keys and information sheets for your resort stay and check-in.

If you hold onto your booking until 1 month (32 days) prior to your June, July & August Booking, and Canada is still under a Level 3 or 4 Travel Advisory – DKRA will happily refund your ENTIRE deposit or monies paid thus far, PLUS we will give you 10% off your next booking with us for 2021.

If you wish to Cancel a summer 2020 booking THAT BEGINS AFTER MAY 31st, DKRA will be taking the standard cancellation fee $200 + GST and refunding all other monies taken thus far. The cancellation fee will be rolled over into any other single booking you make over the next 5 years!! Bookings for April & May 2020 will receive a full refund if due to Covid-19.

We are The True North, strong and free…O Canada we stand on guard for thee! 

We will, get through this, Together!!

—————————- Updated March 30 2020 ——————————-

Help & Useful Information

For Pinnacle Pointe Resort, please let us know your estimated time of arrival the day before arriving so we may assist you in picking up your keys as easily as possible.Our standard key pickup location is situated in downtown kelowna, just one block off Hwy 97. Also, do let us know where you are coming from (via Vernon or West Kelowna) so we can best help your check-in experience.

Please notify us of any delays you may experience whilst travelling as this may not only help you, but also your fellow guests who may not have cell service. It may be that we need to serve several guests coming later due to traffic incidents – we are here to help.

Planning your Trip or awaiting a friends arrival?

Drive BC Road Alerts DriveBC
Kelowna Airport  YLW – Flight Alerts YWL

Frequently Asked Questions

***NEW*** Check-In Desk Location | All Resorts*

*except Pinnacle Pointe when appropriate

100 – 1668 Ellis Street (Cnr Ellis St. & Leon St.), Kelowna, BC, Canada. V1Y 0E1

Map link

There is ample street parking for the few minutes it will take to pick up your keys/resort instructions. We will happily supply a quarter for the meter as well if required.

Ensure both the cable box and TV are turned on.

  • Ensure the right input by adjusting it using “INPUT/SOURCE” on your TV remote.
  • If your remote is not working please ensure that you have the correct setting selected.
  • For SHAW remotes “CBL”. For TELUS remotes “STB”.


  1. If you enter your x digit code and your door lock blinks red, they you may have entered the code wrongly and need to try again.
  2. If you make a mistake when entering your 4 digit – press the schlage lock key at the top of the lock to reset for another attempt.
  3. If you enter your 4 digit code and a the lock beeps red with tones emitting, wait 1 full minute before retrying. (You have three attempts before a mandatory lock out is enabled – for security reasons)
  4. If you enter your code and nothing happens, please call us at the numbers below.

Check out is strictly 10:00 am, no exceptions.

    1. Ensure that all garbage is removed by placing it in the garbage  locations designated for your building:
      1. Sunset Waterfront Resort – chute by elevator or Lobby.
      2. Discovery Bay – Beside parkade entry roller door (North Building)
      3. Waterscapes Community – Lower level parkade structure (Skye Tower, Sunset Drive)
      4. Playa Del Sol – Chute by Elevators or Parking structure (lakeshore side)
      5. Pinnacle Pointe – Outside of main lobby entry in parking lot
    2. All dishes will need to be cleaned, or in the process of being cleaned (hit the go button on the dishwasher)
      1.  Kitchen Soap and Dishwashing tabs are provided.
    3. Please leave building entry fobs in the envelope provided on your kitchen counter.
      1. Text 250-317-1987 (Housekeeping)- with room code and departure time.

Please note: You do NOT need a fob to exit parking structures, door buttons located at exit points or automatic doors in place.

Resort Address Locations

Resort Address Strata Code
Charles M Suites 559 Trusswell Road, Kelowna BC, V1W 3K7 KAS xxxx
Discovery Bay Resort 1088 Sunset Drive, Kelowna BC, V1Y 9W1 KAS 2503
Herons 1 @ Waterscapes 1083 Sunset Drive, Kelowna BC V1Y9Z1 KAS 3589
Herons 2 @ Waterscapes 1099 Sunset Drive, Kelowna BC V1Y 9Z2 KAS 3589
Osprey 1 @ Waterscapes 1089 Sunset Drive, Kelowna BC V1Y 9Z3 KAS 3589
Sole Downtown 1350 St. Paul Street, Kelowna BC V1W 3G7 EPS 4599
Pinnacle Pointe Resort (2xxx) 1873 Country Club Drive, Kelowna BC, V1V 2R6 KAS 3430
Pinnacle Pointe Resort (1xxx) 1875 Country Club Drive, Kelowna BC, V1V 2R6 KAS 3430
Sunset Waterfront Resort 1128 Sunset Drive, Kelowna BC V1Y 9W7 KAS 2849
Skye Tower @ Waterscapes 1075 Sunset Drive, Kelowna BC V1Y 9Y9 KAS 3589

Important Contacts

Department Season Hours Phone Number
After hours All Seasons 24 Hours (250) 575-1417
Office Summer
8am – 7pm
9am – 5pm
(250) 860-7368
Housekeeping Summer
9am – 7:30pm
9am – 4pm
(250) 317-1987

Useful Information for your Trip

Tourism Kelowna                 –                  Local Events, attractions                 –                  Tourism

Kelowna News                      –                  Castanet – News for Kelowna          –                  Castanet

Boating Information           –                  Kelowna Boat Launch Information –                Launch

Life Emergencies

Fire                                                                –        911 or (112 – cell phone)

Police non-emergency
350 Doyle Ave, Kelowna, BC V1Y 6V7         –        250-762-3300         –          Kelowna RCMP

Kelowna Hospital
2268 Pandosy St, Kelowna, BC V1Y 1T2     –        1-888-877-4442      –          Interior Health

Contact us via email for information: or start your suite search now!